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Thursday, March 26, 2020
PayPal's announcement during COVID 19
This is an unprecedented time in our history. The COVID-19 pandemic is
having an impact on the health of our loved ones, the businesses we rely
upon, the health of the global economy, and the way we live our daily
lives. As we all continue to navigate through these unique and evolving
challenges, we want you to know that PayPal is here for you.
Coming together as a Community
In our more than 20 years of business, we’ve weathered with you the
storms that have touched all parts of the world— and throughout this
shared journey we have worked to support and sustain our employees, our
customers and our partners. As we address a pandemic that will no doubt
become a chapter in the history books, our commitment to you will not
Many businesses today are stepping up to help, because no one business
can do it alone. We’re calling on companies across the financial
ecosystem, to come together to help the most vulnerable during this
crisis. We all need to support our employees and look for ways to help
our customers navigate these waters. In the last few months, we’ve seen
generosity and kindness, intergenerational support and solidarity, and
remarkable fortitude. It is during times like these that courage and
generosity and resilience make a difference.
We are here to help our customers
If you are a PayPal customer and need assistance on how best to send
money safely and affordably to friends and family, we want to help. You
can find immediate answers to your questions on the PayPal Help Centre, or by clicking
“Help” located on any PayPal page or email.
We stand ready to help you with safe, secure and affordable digital
payment services as you navigate these uncertain financial times:
Person-to-person (P2P) payments are a quick, safe and easy
way to send and receive money with PayPal.
Xoom allows you to send money
quickly, securely and safely to support your loved ones who live in other
With PayPal you can donate online or on
your phone to the charities helping fight the cause.
If you are looking for other local product offerings that
can help you, please go to your local PayPal or Xoom site, or PayPal and Xoom apps,
to learn more.
Supporting the small business community, the backbone of
Digital payments have become a lifeline for businesses of every size as
more and more businesses and their customers adopt new mobile and
in-store technology. As businesses venture into new ways of selling, they
are finding that digital payments are proving to be a trusted way to
accept payments safely and securely. We are continuously exploring ways
to help our small business merchants navigate these times with adjustments
to existing products based on business conditions and customer needs.
During this period of uncertainty, PayPal is able to provide access to
305 million active customer accounts around the world and ensure that you
can transact safely and confidently, and with the highest conversion
rates in the payments industry. We have been with you at every step along
the way to provide the reliability, security and service you need, and we
will stay at your side now.
If you are a PayPal business and are feeling unusual pressure on your
cash flow, our PayPal business financing solutions may be able to help.
We have customer service experts that can help guide you, give
recommendations and share advice. Go to the PayPal website to learn more.
I hope all of you will join PayPal in supporting the community of
merchants who are selling online, or are working hard to adjust their
business models to support you.
Taking care of our employees, who serve you every day
Supporting our PayPal employees during this crisis period is critical to
providing you with the services you need and expect. We have taken action
as COVID-19 has spread, to protect the physical well-being and financial
security of our employees so that they are in a position to care for
their health while also supporting our customers. Many employees are now
working remotely, and we will also be transitioning several of our
customer service centers to this remote working structure. As these
employees make the transition, we might see an impact on wait times for
our phone or email service. During this time, you can find immediate
answers to your questions on the PayPal Help Centre. We greatly
appreciate your patience and understanding as we work through this
together. The commitments we have made to support and care for our
employees will ensure that we are ready and equipped to also support our
customers during these uncertain times.
How else can we help?
We know consumers and businesses of all sizes are under stress and that
some of you are facing significant hardship. We are working to find new
ways to meet your needs and will draw on our technology and resources to
make a difference for you. Please visit the PayPal Newsroom Hub to find helpful
resources to help you navigate our products and tools during this
Thank you for being a PayPal customer – and for the trust you place in us