RBC wants you to stay safe and help others to do the same as we come together to stop the spread of COVID‑19.
We’re all feeling the gravity of the situation. Children are being kept home from school. Businesses are closing their doors. And Canadians are waking each morning wondering what the day will bring.
These are unsettling times and you may be facing some challenges related to the impact of COVID‑19. You’ve placed your trust in us and we’re here to help.
Offering help when you need it most
We’re starting with some of your most pressing needs. RBC has put in place flexible financial relief programs for personal and business clients who may experience financial hardship resulting from COVID‑19. Self‑serve tools and more information are now available so you can quickly access relief, such as deferring payments on your mortgage or loans. We’re also ready to help our business clients manage through today, and plan for tomorrow.
Helping flatten the curve of COVID‑19
Some of the efforts we’re taking to help flatten the curve of the COVID‑19 outbreak will impact the way we serve you. Along with other Canadian banks, we’re temporarily closing a number of our branches. For your protection and that of our staff, we also ask that you limit your visits to our operating branches for urgent services that can only be completed in‑person. And if you’re are exhibiting symptoms of the COVID‑19 virus or have recently travelled outside Canada, we ask that you use alternate banking channels out of respect for other clients and our Client Advisors. Thank you for helping us serve you in the most effective way for these times, so you and our employees are safe and we can attend to your most critical needs.
Supporting your needs
We’ve increased staffing levels in our call centres to respond to your inquiries, as we have faced unprecedented call volumes in recent days. Our Business Advisors are actively engaged in supporting businesses that have been affected by COVID‑19. We’re also asking you to consider using the RBC Mobile App and our online banking services until our wait times reduce. They’re safe, easy and available 24/7 to all clients.
Being there for our communities
COVID‑19 is a global health challenge and has placed our communities under significant strain. Like other banks and corporations, RBC has made an initial set of donations to serve at‑risk populations, addressing food insecurity, scaling access to mental well-being support as well as providing other vital services in the places where we live and work. We’ll continue to connect with our community partners to determine where the greatest needs are so we can lend a hand.
These are trying times. But you can take comfort in the expertise of our public health officials, the coordinated response of our provincial and federal governments and the strength of our financial system. We’re here for you and will be in the days and weeks ahead. We are committed to helping Canadians get through this.
We will continue to update you on important information as the situation evolves. In the meantime, please be safe and continue to protect yourself and your families, as well as your community members.
Sincerely,
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