Sunday, March 22, 2020

Air Miles Company announcement during COVID19


AIR MILES® Reward Program Update

During this very challenging time, we want to keep you informed of developments and impacts to your AIR MILES experience.

Contacting AIR MILES
Our Customer Care team is handling a significant increase in the volume of Collector calls, assisting those requiring immediate travel assistance and inquiries on entertainment and attraction Rewards. If your inquiry is not regarding an immediate cancellation or change in travel plans, we kindly ask you to please consider using the online contact methods listed below before contacting us by phone.

Self-service and help tools – Order new Cards, reset your PIN, browse FAQs and more at
Myles the FAQ Chatbot – Check your balance, get quick information about AIR MILES and more instantly on Facebook.
Chat with a live agent – Talk with us online through Live Chat, Facebook and Twitter.

MEGA MILES® and AIR MILES Partner updates
The MEGA MILES promotion that was planned to launch March 19, 2020 has been postponed. We will keep you updated once a new launch date has been confirmed.

Should you wish to contact Partners with regard to their specific operations during this time, we ask that you please reach out to them directly or visit their websites for more information.

Please visit our FAQs for updates as they become available at

Thank you for your continued understanding.
– The AIR MILES® Reward Program