Monday, March 30, 2015

Message from Disabilities Issue Office (DIO)- Government of Manitoba Proposed Customer Services Accessibility Standard



I am pleased to notify you that The Government of Manitoba Proposed Customer Service Accessibility Standard is posted and available for public comment at the Disabilities Issues Office website,  Customer Service is the first area of standard development under The Accessibility for Manitobans Act.  When it is established as a regulation, the Customer Service Accessibility Standard will apply to the Manitoba Government, the broader public sector, and the private and not-for-profit sectors.
On October 3, 2014, the Accessibility Advisory Council (Council), the body responsible for the development of accessibility standards, submitted its recommendations for an Accessibility Standard for Customer Service to the Minister.  The recommendations were the result of a nine month process involving background research, a discussion paper, public consultations, and the Council’s review and consideration of the comments and submissions it received.
The Government’s Proposed Accessibility Standard for Customer Service is based on the Council’s recommendations.  It is available for public comment for next 60 days.  On May 11, 2015, the Minister, in consultation with the Council, will review all comments received.  If the minister considers it appropriate, the proposed standard may be revised before forwarding it to Cabinet for final approval, when it will be established as a regulation.  
You are invited to provide written submission and briefs.  Please forward your comments to  Please notify the DIO if you require an alternate format or method of communication.

Disabilities Issues Office
630 - 240 Graham Avenue
Winnipeg MB  R3C 0J7
Phone:  204-945-7613
Toll-Free: 1-800-282-8069, Ext. 7613